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Cookies & Shop Privacy Policy

Last updated: July 2024

This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep your personal data secure, see our Privacy Policy.

We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Cookies Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Cookies Policy) refers to Renvale Ltd, Renvale Technology Park, Eye Road, Brome, Suffolk, IP23 8AS.
  • Cookies means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.
  • Website refers to Renvale Ltd, accessible from https://www.renvale.com
  • You means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.

The use of the Cookies

Type of Cookies We Use

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.

We use both session and persistent Cookies for the purposes set out below:

  • Necessary / Essential CookiesType: Session CookiesAdministered by: Us

    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  • Cookies Policy / Notice Acceptance CookiesType: Persistent CookiesAdministered by: Us

    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

  • Functionality CookiesType: Persistent CookiesAdministered by: Us

    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

  • Tracking and Performance CookiesType: Persistent CookiesAdministered by: Third-Parties

    Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new advertisements, pages, features or new functionality of the Website to see how our users react to them.

  • Targeting and Advertising CookiesType: Persistent CookiesAdministered by: Third-Parties

    Purpose: These Cookies track your browsing habits to enable Us to show advertising which is more likely to be of interest to You. These Cookies use information about your browsing history to group You with other users who have similar interests. Based on that information, and with Our permission, third party advertisers can place Cookies to enable them to show adverts which We think will be relevant to your interests while You are on third party websites.

  • Social Media CookiesType: Persistent CookiesAdministered by: Third-Parties

    Purpose: In addition to Our own Cookies, We may also use various third parties Cookies to report usage statistics of the Website, deliver advertisements on and through the Website, and so on. These Cookies may be used when You share information using a social media networking website such as Facebook, Instagram, Twitter or Google+.

  • Formilla Live ChatType: User Session Cookie For Customer ServiceAdministered by: Formilla

    Purpose: A live chat popup box used for customer messages. Developed to give the customer a better user experience. We can offer live support and interact with our website visitors. No session data is stored, it is purely a live option to aid the potential customer. You can opt out of this function by contacting: sales@renvale.store and we will delete your ID from the system.

Your Choices Regarding Cookies

If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.

If You do not accept Our Cookies, You may experience some inconvenience in your use of the Website and some features may not function properly.

If You’d like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.

For any other web browser, please visit your web browser’s official web pages.

More Information about Cookies

You can learn more about cookies: Cookies: What Do They Do?.

Privacy Statement

Privacy issues are very important to us, given the current regulatory and technical environment and we are committed to protecting your privacy.

Use of Personal Data

We will collect information and use it for the following purposes:

When opening an Account, place an order (including abandoned carts at checkout) and sign up for our newsletter. We collect your name, e-mail address, delivery address, credit or debit card number and the card’s expiry date. We use this information to process and run your Account, for credit purposes, marketing, market research and analysis and to notify you of the status of the order.

We also ask you for your telephone number which enables us to contact you urgently in the event of there being a problem or query with your order or Account.

Your credit or debit card information is not stored by us unless you choose to do so by creating an account with us. Your information will be secure at all times. This website utilises an advanced firewall, 2FA and a dedicated hosting platform.

Protection of Personal Data

We have taken every possible precaution to create a secure environment to protect the personal information supplied by you to us when making an order or opening an Account. When an order is placed or an Account is opened we offer the use of a secure service. Essentially we have adopted the industry standard encryption methods in that the secure service software (SSL) encrypts all information input before it is sent to us. To comply with the Data Protection Act 1998 and for maximum peace of mind, we can advise that we have implemented strict security procedures about the storage and disclosure of information which you have given to us to prevent unauthorised access. For security reasons and to protect your right to privacy we may occasionally request proof of identity from you before disclosing any sensitive information to you or accepting any order from you.

Disclosure of Information to Third Parties

We may choose to share your information, if we feel it would benefit you and the trader, with carefully selected and trustworthy third parties. Should you not wish us to do so then kindly advise us by sending an e-mail to sales@renvale.store. We may provide statistics or analytical records about our customers, sales, and traffic patterns to reputable third-party vendors but this information will not include any personally identifying information on you.

We employ third parties and individuals to perform certain functions on our behalf. Examples of these might be a courier delivering your goods to you, analysis of data, provision of marketing assistance, processing credit card payments and provision of a customer services department. Please rest assured that those companies and individuals who have access to any such personal information are not permitted to use this information for any other purposes and they are required to process any such data by the Data Protection Act 1998.

Transfer of Data

The information that you enter may be transferred outside the European Economic Area for processing and maintaining your Account with us. Any transfer of personal information outside the European Economic Area will be done to ensure that the information is processed only by our Privacy Policy and in strict compliance with the Data Protection Act 1998.

Consent and Data Protection

By using our website you irrevocably consent to authorising us to collate, collect and use this information. Any changes to our privacy policy will be updated and posted on this page of our website.

Opt-Out

You can opt out of e-mail updates by clicking the relevant link listed at the bottom of each email campaign that we send.The link will allow you to either amend your details to let us know which information you would like to receive or, remove yourself entirely from our email updates.

Contact Us

If you have any questions about this Cookies Policy, You can contact us:

When you place an order in the webstore with Klarna Checkout as the choosen payment method, information about the products in the order (name, price, quantity, SKU) is sent to Klarna. When the purchase is finalized Klarna sends your billing and shipping address back to the webstore. This data plus an unique identifier for the purchase is then stored as billing and shipping data in the order in WooCommerce.